For All Orders in Singapore 

Order & Delivery Information 

Delivery:

Standard Shipping orders are processed and delivered within 3 to 5 working days (excluding weekends and public holidays) after confirmation of your order. Express Shipping orders are delivered within 1 working day from order confirmation. 

The order cut-off time is 10:00 AM. Orders placed after this time will be fulfilled the next working day.

Delivery hours are as follows:

• Monday to Friday, 10 a.m. to 6 p.m.

• Saturday, 10 a.m. to 2 p.m.  

You will receive an SMS or email from our logistics provider on the day of delivery.

Please note that delivery may take longer than usual during holiday seasons. Should there be additional delays to the delivery due to unforeseen circumstances (e.g. low inventory supply), you will be notified through email.

Self pick-up:

Your order will typically be ready for collection within 1 business day. You'll receive two emails after purchasing: an order confirmation and a notification when your order is ready.

Pick-up Location:

Gemini@Sims

2 Sims Close, #03-04, Singapore 387298

Pick-up Hours:

Available anytime at the lockers outside the office. Access requires a PIN number, which will be emailed to you beforehand.

Free Shipping

Free shipping only applies to orders above S$120 in Singapore. Taxes and duties are included in the final purchase price.

Signing Your Delivery 

If you won’t be home, be sure to appoint someone to receive the order on your behalf. In the event of a failed delivery, our delivery partner will contact you and attempt another delivery.

For assistance, please drop us an email at service@twoplusfertility.com. 

Change of Delivery Address

To ensure your items are delivered to you as quickly as possible, orders are usually processed within 1 working day. Any changes made to your order after the order has been placed will be subjected to redelivery charges. 

If you'd like to make a change to your delivery address, please fill up this form.

For All Orders in Malaysia 

Order & Delivery Information 

Standard Shipping orders are processed and delivered within 4 to 11 working days (excluding weekends and public holidays). 

• West Malaysia: 4-9 working days 
• East Malaysia: 5-11 working days 

Please note that delivery may take longer than usual during holiday seasons. Should there be additional delays to the delivery due to unforeseen circumstances (e.g., low inventory supply), you will be notified on the product page.

Delivery hours are as follows:

• Monday to Friday, 8 a.m. to 10 p.m.

Once the parcel is out for delivery, you will receive an SMS notification with a tracking number from our logistics provider. 

No Free Shipping 

We currently do not offer free shipping for all orders. A flat shipping rate of MYR30 will be charged for every order. 

Signing Your Delivery

If you won’t be home, be sure to appoint someone to receive the order on your behalf. In the event of a failed delivery, our delivery partner will contact you and attempt another delivery.

For assistance, please drop us an email at service@twoplusfertility.com. 

No Change of Delivery Address

To ensure your items are delivered to you as quickly as possible, no change of delivery address is allowed after order confirmation. 

If you have any questions, please contact us at service@twoplusfertility.com. 

For All Orders in United Kingdom 

Order & Delivery Information

Standard Shipping orders are processed and delivered within 3 to 4 business days (excluding weekends and public holidays).

You will receive an email with a tracking link once your order has shipped from the warehouse.

Please note that delivery may take longer than usual during holiday seasons.

Should there be additional delays to the delivery due to unforeseen circumstances (e.g. low inventory supply), you will be notified on the product page.

You should receive your purchases in 3 to 4 business days after confirmation of your order. Delivery hours are as follows:

• Monday to Friday, 10AM to 6PM
• Saturday, 10AM to 2PM

Shipping Fee

A flat shipping rate of £5 will be charged for every order. Taxes and duties are included in the final purchase price.

Shipping Countries

We currently ship to United Kingdom, Isle of Man, Ireland, Switzerland, and United States from our warehouse in the United Kingdom.

Duties and taxes

If you’re ordering from outside of United Kingdom, you might incur additional duties and taxes when your package arrives. These fees are separate from your shipping cost and are your responsibility to pay.

Unfortunately we’re unable to advise on these charges and cannot predict what they may be as customs policies vary widely from country to country; For a better estimate, we recommend contacting your local customs office directly.

Important note: We’re unable to refund the original shipping cost if you need to return your order internationally.

Signing your delivery

If you won’t be home, be sure to appoint someone to receive the order on your behalf. In the event of a failed delivery, our delivery partner will contact you and attempt another delivery.

For assistance, please drop us an email at  service@twoplusfertility.com 

Change of delivery address
To ensure your items are delivered to you as quickly as possible, orders are usually processed within 1 working day. Any changes made to your order after the order has been placed will be subjected to redelivery charges.